Terms and Conditions

1. About Us

Jess Performance is a diesel truck performance parts and repair specialist based in Shipshewana, Indiana, United States. Founded in 2009, we sell and service high-performance parts and accessories for Ford Powerstroke, Dodge/Ram Cummins, and Chevrolet/GMC Duramax diesel trucks.

Business Name:
Jess Performance

Physical Address & Mailing Address:
Shipshewana, Indiana, United States

(The exact street address is displayed at checkout and on your invoice.)

Customer Service Phone:
(574) 349-4354

Email:
sales@jessperformance.com

Website:
https://jessperformance.com

Web Hosting Provider:
Web Shop Manager — https://webshopmanager.com

 

2. Goods and Services Offered

Jess Performance sells diesel truck performance parts and accessories including, but not limited to:

• Engine components (injectors, injection lines, oil filters, air filters, and related parts)

• Performance upgrade packages for Cummins, Duramax, Powerstroke, and EcoDiesel platforms

• Transmission components and clutch systems

• Exhaust systems, down pipes, and exhaust components

• Cabin air filters, intercooler cores, and other diesel truck accessories

• Professional diesel repair and performance diagnostic services

 

All products are sourced from reputable manufacturers and are intended for use on diesel vehicles as described in each product listing.

 

3. Transactions and Currency

All transactions on jessperformance.com are conducted in United States Dollars (USD). Prices displayed on the website are in USD and do not include applicable taxes, customs duties, or additional freight charges unless otherwise stated.

We accept major credit and debit cards. Card association logos (Visa, MasterCard, and others as applicable) are displayed at checkout.

All payment data transmitted through this website is secured using SSL (Secure Sockets Layer) 128-bit encryption to protect your financial information during transmission.

 

4. Order Review and Cancellation

Before completing your purchase, you will have the opportunity to:

• Review all items in your cart, including product descriptions, quantities, and total purchase amount

• Review applicable shipping costs, taxes, and any additional charges

• Cancel or modify your order prior to submitting payment

By clicking the final "Place Order" or "Confirm Purchase" button, you acknowledge that you have reviewed and agree to these Terms & Conditions, our Privacy Policy, and our Refund/Return Policy. This constitutes your "Click Here to Accept" confirmation as required.

 

5. Shipping and Delivery

Domestic Shipping (Lower 48 States)

Most items over $50 ship via UPS at no additional charge to addresses within the contiguous United States. Some items that are overweight, oversized, or special-order may incur additional freight charges. Exclusions include:

• Fuel tanks

• Transmissions

• Truck freight items

Standard delivery typically occurs within 3–7 business days of shipment, depending on destination. Estimated delivery timeframes are provided at checkout.

International Shipping (Canada and Other Countries)

Jess Performance ships to Canada and select international destinations. International customers (including Canadian recipients) are solely responsible for:

• All applicable customs duties, import taxes, and fees levied upon entry into their country

• Customs clearance charges, brokerage fees, and any other government-imposed costs

Jess Performance has no control over international customs charges and cannot predict their amount. These charges are in addition to the product price and shipping cost shown at checkout.

Signature Requirement

To protect you and Jess Performance, most packages are shipped with a signature required for delivery. If you wish to waive the signature requirement, you may indicate this in the "Order Comments" section at checkout. Note: the carrier retains the right to require a signature regardless of your request. Jess Performance is not responsible for damaged or stolen packages at the doorstep when a signature waiver has been requested.

Damaged Packages

Jess Performance is not responsible for packages damaged during transit. All packages should be inspected for damage at the time of delivery. If you receive a damaged package, contact us immediately and we will open a claim with the carrier. A refund or replacement will be issued once the claim is completed.

 

6. Privacy Policy

Information We Collect

When you place an order or create an account on jessperformance.com, we may collect:

• Name, billing address, and shipping address

• Email address and telephone number

• Payment card information (processed securely via encrypted payment gateway; we do not store full card numbers)

• Order history and product preferences

• IP address, browser type, and browsing behavior on our website
  
  

How We Use Your Information

We use your information to:

• Process and fulfill your orders

• Communicate order status, shipping updates, and customer service inquiries

• Improve our website, products, and services

• Send promotional communications (you may opt out at any time)

• Comply with legal and regulatory obligations
  
  

Information Sharing

We do not sell your personal information. We may share your information with:

• Shipping carriers (UPS, FedEx, USPS, etc.) as necessary to fulfill your order

• Payment processors for secure transaction handling

• Service providers who assist in operating our website (including Web Shop Manager)

• Law enforcement or government authorities when required by law
  
  

Data Security

This website uses SSL 128-bit encryption for all payment data transmission. We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure.

Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience, remember cart contents, and analyze website traffic. You may configure your browser to refuse cookies, although some site features may not function properly if you do so.

Contact for Privacy Concerns

For questions or concerns about your personal data, contact us at sales@jessperformance.com or call (574) 349-4354.

 

7. Return and Refund Policy

By completing a purchase, you agree to the following return and refund terms. Please read carefully before ordering. All returns require an RMA (Return Merchandise Authorization) number — call us first at (574) 349-4354 before shipping any item back.

General Return Window

Unopened items in original packaging may be returned within 15 days of the delivery date for a full refund (excluding original shipping charges). Returns will not be accepted after 15 days from the delivery date unless extenuating circumstances apply. Returns accepted after 15 days are eligible for in-store credit only and may be subject to a 25% restocking fee at our discretion.

Items Not Eligible for Return

• Custom or specially manufactured items

• Items modified or painted by the customer before or after installation

• Custom painted items (unless defective upon receipt)

• Exhaust systems, down pipes, or exhaust components that have been installed

• Any electronic components or parts that have been installed (unless defective/DOA)

• Emissions delete/bypass piping hardware or software, including DPF and EGR delete kits

• Items damaged due to abuse, misuse, or neglect

• Items returned without a copy of the original invoice, return form, and RMA number

• Any electronic component, sensor, or wiring harness (no returns; we may assist with DOA replacements)
  
  

Defective Items

Defective items may be exchanged if reported within 30 days of purchase. Warranty claims for defects arising after 30 days must be handled directly between the customer and the manufacturer. We will provide reasonable assistance after the sale.

Core Returns

Core returns are subject to the following credit schedule:

• Within 30 days: Full core credit

• 31–90 days: 50% core credit

• After 90 days: No core credit

 

Always call us to confirm the correct return address and obtain an RMA number before shipping cores. Cores sent to incorrect addresses will result in a $15 deduction from your core credit. Do not ship items to the return address on the original package box.

Product-Specific Return Policies

• Air-to-Water Intercooler Cores: 10% restocking fee, no exceptions

• Injection Lines: No returns on custom or standard bent injection lines; covered by 6-month manufacturer’s warranty for leaks

• Injectors: No returns after installation. Uninstalled injectors returnable within 15 days subject to 10% restocking fee. Unlimited Diesel injectors subject to 20% restocking fee

• South Bend & Valair Clutches: 10% restocking fee on all returns to cover re-boxing costs
  
  

Chargeback Policy

Chargebacks initiated without first attempting a return or contacting us will automatically incur a $50 chargeback fee, regardless of dispute outcome. By placing an order, you agree to this fee. Documentation of your agreement to these terms will be provided to your card issuer in the event of a dispute. Chargebacks may be sent to collections, which can affect your credit rating.

Shipping of Returns

Customers are responsible for return shipping costs. We recommend using a traceable carrier and insuring your shipment. Jess Performance is not responsible for items lost or damaged during return transit. If a returned item arrives in unsaleable condition and is uninsured, we are unable to issue a credit.

 

8. Country of Origin

Jess Performance is a United States-based business. All orders originate from Indiana, United States.

 

9. Legal Restrictions and Export Compliance

Certain products sold by Jess Performance, including emissions-deleting hardware and software (DPF and EGR delete kits), may be restricted or prohibited for on-road use under federal, state, or local regulations including the Clean Air Act. These products are sold for off-road, competition, or racing use only where permitted by law. It is the customer’s sole responsibility to ensure compliance with all applicable federal, state, local, and international laws before purchasing, importing, and using any such products.

International customers are responsible for verifying import legality and paying all applicable duties, taxes, and customs fees. Jess Performance makes no representation that products are appropriate or legal for use outside the United States.

 

10. Limitation of Liability

To the fullest extent permitted by law, Jess Performance shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website. Our total liability for any claim shall not exceed the purchase price of the product giving rise to the claim.

 

11. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. The most current version will always be available on our website. Your continued use of the site after changes are posted constitutes your acceptance of the revised Terms.

 

12. Contact Us

If you have any questions about these Terms & Conditions, please contact:

 

Jess Performance

Shipshewana, Indiana, United States

Phone: (574) 349-4354

Email: sales@jessperformance.com

Website: https://jessperformance.com

Web Hosting: Web Shop Manager — https://webshopmanager.com